Capri Family Restaurant

Reviews

• ★ ☆ ☆ ☆ ☆
  Terrible service even worse food ,shame ,shame they feed us what looked like tomato soup on pasta ,no vegetables no meat ,the bread was the only thing somewhat edible however not for $45.00 for two. SHAME ON YOU TO PRETEND TO BE A ITALIAN FOOD RESTAURANT We called and complained as well and they said sorry but basically did not care one bit. There were 3 drunk men in there I was embarrassed for there staff having to deal with this.. you could see the women was very nervous but had to serve these guys...NEVER ..would I be back, the reviews are incorrect..we drove a hour to try this food from Niagara to Hamilton on a recommendation..all I can say is (0) Zero is much to high of a score, I would not waste your time here evident owners and Kitchen really don't care perhaps time to close the doors before someone gets sick.
  By MICHAEL SHEWAN, December 16, 2016
• ★ ☆ ☆ ☆ ☆
  I ordered some food through JustEat.ca for delivery. After an hour of not getting anything delivered, I called the store to ask how long delivery through JustEat.ca should take, she said an hour. She said she didn't know if it had left cause she's​ in the front and has to go to the back and she would go to the back and check and then just hung up. I waited another 30 minutes and it was finally delivered. Everything was sooooo cold, I had to call the restaurant to let them know. The same girl answered and when i asked for the manager, she said it was her. Great! I told her, not only did I wait 1.5 hours for delivery but everything was stone cold. She did not apologize at all and just said "I have your number here, I'm going to have to talk to the kitchen and see what happened". I did not get a call back at all. I had to heat my food up in the microwave which made chicken dry and the pasta mush. I know from cooking pasta myself, that the microwave doesn't mush pasta like that when you reheat, which means it was so overcooked by their kitchen. I spent $43 on food from there and now I'm having to chase the manager to get answers. I called back that night and they were closed. I checked what time they open and called back the next morning but the manager wasn't in till 5pm. I called back at 7pm and the manager was "busy" and would call me back...ya right! I demanded to speak to the manager immediately and she finally came to the phone. Same manager. I reitterated who i was and what happened and added my frustration about having to chase her because she hadn't called me back. She still didn't apologize until after i pointed out that she hadn't apologized once, which by now seems very insincere. When asked why she didn't call me back, she claimed it was 10pm when she got ahold of the driver and kitchen claims everything was hot when it left. I asked her why I didn't get a call from here at 5, when she started and she was full of excuses. She changed her story from before to say that delivery from JustEat.ca takes 1.5 hours. Including that it takes​ 25 minutes to get to me for delivery alone, to which I've attached a Google map directions to prove its only 14 minutes for everyone's review. She was full of excuses and talked over me constantly on the phone and didn't care at all. She didn't care that their food was gross and delivered late. They took my money and that was that. I would never order from them after all that or walk into their restaurant and she refused to give me any kind of refund but offered a credit instead. I told her i would post a whole bunch of reviews everywhere I can, and tell everyone I know about my experience. I literally feel like they stole my money from me and relished in it. Disgusted by the food, service and management! Buyers beware!
  By Valérie Harvey, November 05, 2016
• ★ ★ ★ ★ ☆
  Old school Italian dining, great pizza, great location in the downtown, and the blue grotto lounge is a local treasure for private rental.
  By Randy Kay, September 21, 2016
• ★ ★ ★ ★ ★
  Four of us came to celebrate a Birthday dinner. We all ordered different plates of food. Everything was delicious, fresh and tasted like our Nonna had made it. Euthetic Italian Cuisine. Quiet, quick friendly service. We will be back.
  By Kelley Dove, July 25, 2016

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About Capri Family Restaurant in Hamilton